What Are Your Core Strengths As A IT Help Desk Support?

How long should I stay in help desk?

two to three yearsThe general rule of thumb is that two to three years is probably the longest you want to be in a helpdesk role if you plan on moving up into a more specialized field.

That is assuming that you are using such a position as a stepping stone..

How can I make my help desk more efficient?

What Do You Need to Do to Make Your Service Desk More Efficient?Leverage the Power of AI Automation. … AI-Enabled Service Desk Management Solutions: Enabling Self-Service Options. … Get Things Done Faster with an Easy-to-Use Interface. … Manage Processes across the Enterprise with AI-Enabled Service Desk Management. … Automate Change Management with AI-Enabled Service Desk Management.

How can I be a good technical support representative?

Here are seven technical support tips from our team to help you out.Identify the problem. Some tech problems will be easier to solve than others. … Understand the customer’s grasp of technology. … Remember the impact. … Avoid jargon. … Have ample self-service options available. … Be motivational. … Make it easy to follow up with you.

Is technical support an IT job?

IT Support job description guide. The IT Support team maintains the computer networks of all types of organisations, providing technical support and ensuring the whole company runs smoothly. … Because of the nature of the job, some companies may require their IT Support to undertake shift work.

What is the average salary for a IT help desk?

about $40,000 each yearYou can expect to start off at about $36,000 each year. This is the average starting salary for most IT help desk technician jobs. As you get more experience, you can see that salaries increase up to $82,000 each year. The average salary for most help desk jobs is about $40,000 each year.

What do I need to know for a help desk job?

12 traits hiring managers look for in help desk job candidatesA real desire to help people. … Works ‘with’ and not ‘for’ the customers. … Positive and optimistic approach to problem-solving. … Creates and cultivates a playful and relaxed work environment. … Collaborative team spirit. … Passion for the product.More items…•

Are Help Desk jobs good?

> But more important, a help desk job can put you in a good position for future growth. Here are a few reasons why: Hard skills development. … In a help desk role, you can gain in-depth, real-world knowledge of these technologies, an especially valuable commodity for workers with little or no job experience.

What is the role of IT help desk?

Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software. They are responsible for answering queries and addressing system and user issues in a timely and professional manner.

What makes a good helpdesk?

Being able to filter and prioritize takes patients, time management skills and knowledge. To build a strong customer relationship, your help desk agent should go above and beyond being friendly. The agent must be able to convey complicated process in an easy manner to help customers understand it easily.

What skills does an IT technician need?

RequirementsProven experience as IT Technician or relevant position.Excellent diagnostic and problem solving skills.Excellent communication ability.Outstanding organizational and time-management skills.In depth understanding of diverse computer systems and networks.More items…

What are basic IT skills?

Examples of basic computer skillsProductivity software.Operating systems.Presentation software.Digital marketing.Computer programming.Graphic design.Communication tools.Database management.More items…•

What are technical support interview questions?

Top 25 Technical Support Interview Questions & Answers Name some of the latest Computer Processors? … What does a ‘? … How will you cope up with a customer, who complains about a brand new printer and system, and yet failing to get a proper print copy? … How you keep yourself updated with the current technology?More items…•

What skills should an IT person have?

So, technical skills aside, here are the soft skills that will make you an IT rock star.Communication. … Organization. … Analytical Abilities. … Creativity. … Project Management. … Perseverance. … Problem Solving. … Resourcefulness.More items…

What skills are needed for technical support?

Key skills for IT support/helpdeskIn-depth knowledge of hardware and software.Up-to-date knowledge of the latest IT and software trends.Strong customer service ethos.Ability to work well with people.Strong communications skills.Excellent organisational skills.More items…

What should an IT technician know?

The 30 skills every IT person should haveBe able to fix basic PC issues. These can be how to map a printer, back up files, or add a network card. … Work the help desk. … Do public speaking. … Train someone. … Listen more than you speak. … Know basic networking. … Know basic system administration. … Know how to take a network trace.More items…•