Question: Is It Okay To Say No To A Customer?

Can you say no to a customer?

Say “No” without actually saying “No” Here are a couple of great tips which will help you to build your best positive “No”: Assert your refusal.

If you refuse to do or to deliver something your customers request, it does not mean you do not want to do this.

This is just something your company does not provide..

How do you say no to a customer asking for a discount?

As for your discount request, I’m sorry to say that we don’t offer discounts. We believe that our service offers more value for your money and it will be unfair to our other customers if we make an exception. Let me know if I can send you the contract.

What is the best thing to do when you are wrong and not the customer?

5 Things To Do When Your Customer Is WrongDon’t make the customer wrong. There’s a world of difference between the customer being wrong and you making them wrong. … Ask questions. I’ve discovered over the years that when I get a strange request from a customer, the best thing to do is start asking questions. … Give examples. … Make a recommendation. … Add extra value.

How do you say no without being rude?

Five ways to say ‘no’ without being rudeSay it Straight. If you want to be taken seriously by the organisation, it is best to be honest. … Buy Time. Try to buy time in order to accommodate the new task. … Watch your Body Language. Use the right tone for communicating, and maintain steady eye contact. … Try the ‘Sandwich Method’ … Be Ready with Explanations.

How do you acknowledge customer complaints?

Resolving Customer ComplaintsRemember that it’s not personal. … Listen to what the customer says. … Acknowledge what the customer says and feels. … Understand what the customer wants. … Offer a solution. … Apologize to the customer. … Send a follow-up letter.

How do you reject someone without hurting them?

Here’s How To Reject Someone Nicely, According To 10 Women Who Have Done ItKeep It Super Simple. … You Don’t Own Them An Explanation. … Keep Things General. … Be As Clear As Possible. … Remember That, If They Push Further, They’re Acting Rude — You Aren’t. … Tell Them You’re Not Interested.More items…•

How do you reject someone nicely and still be friends?

How to Let a Friend Down EasyDon’t give your friend hope. … Ask your friend how he or she is feeling. … Give your friend some space. … Set some clear boundaries for yourself. … Try to reestablish your old routine. … Don’t discuss the situation with mutual friends. … Don’t hide your interest in someone else (but don’t rub it in, either)

How do you politely say no to a customer?

7 Tips on How to Say No to CustomersAsk for clarification. When customers are vague about why they’re upset (“Your update looks terrible. … Explain what’s going to happen next. … Be honest. … Reframe the “no” using positive language. … Make the customer feel heard. … Offer alternatives. … Explain the reasoning behind the current design.

How do you reject someone nicely?

7 expert tips to reject someone nicelyBe honest. They don’t say that honesty is the best policy for nothing. … Prepare yourself. … Do it face to face. … Stick with “I” statements. … Know that what you’re feeling is normal. … Avoid putting it off. … Don’t give false hope.

Why do customers say no?

1 No Trust The most important and common reason is that potential customers don’t trust you as they have not yet built a relationship with you. … There are times when customers don’t understand what you’re talking about. Too many technical terms and jargons may make a customer annoyed and leads to no sales.

How do you say no to a request?

4 different ways to say no that still make you likeable”Let me think about it.” This is a polite and professional way of asking for more time to consider the request. … “The idea sounds great! It’s just that . . . ” … “I can’t today. … “I’m sorry, but I can’t.” … 4 steps to back out of a commitment gracefully.

How do you say I’m not interested?

How to Say “Not Interested” Nicely?Always affirm. Affirm how much it means that they invited us; acknowledge how much you admire them.Then say no. Then check in with yourself so you can clarify your no. … End with thanks. Thank them for having thought of us, for reaching out, and encourage them in any way that feels kind.